Shop Policies
Each piece is handmade with care for your little obsession. These policies explain ordering, preparation, delivery, and support for physical products purchased from the Cavalier Obsession shop. If you need help choosing a size or attachment, please contact us before ordering.
Preparing your order
Please allow 5 business days to prepare your order before shipping. Our shop offers handmade items, many of which are made to order. Shipping transit time is additional. Business days are Monday through Friday, excluding holidays.
If we cannot ship within the stated timeframe, we will contact you with an updated estimate and offer the choice to accept the delay or cancel the unshipped order for a refund.
Shipping
We currently ship within the United States only. Shipping charges are calculated at checkout and added to your order total.
Please check your shipping address before completing your purchase. Carrier delivery estimates begin after your package is shipped and are separate from our preparation time. If a package is delayed or appears to be missing, email us so we can help investigate.
Local pickup
Local pickup is available by appointment only. If you are coming to collect a puppy, we can coordinate pickup of your shop order with that appointment. Please email us before ordering to arrange pickup and allow time for your items to be prepared.
Final sale and order changes
Each piece is handmade with care, and we want you to feel confident about your purchase. We do not accept returns or exchanges, and orders cannot be changed or canceled once placed.
Please review the description, measurements, size guide, fabric choice, and attachment options before checkout. We are happy to help with questions before you order. Choosing an incorrect size or changing your mind does not qualify for a return or exchange.
Our final-sale policy does not prevent us from addressing an incorrect, damaged, or defective item, or providing a refund when required for an unshipped order.
Help with an order
Please inspect your order when it arrives. If an item is incorrect, damaged, or appears defective, email cavalierobsession@gmail.com as soon as possible, preferably within 7 calendar days of delivery.
Include your order number, a description of the issue, and clear photos of the item. For shipping damage, please also photograph the shipping label and packaging, and keep the item and all packaging until the issue is resolved. Do not send anything back without instructions from us.
We will review the issue and arrange an appropriate correction, which may include a replacement or refund. This is separate from a return or exchange for size, preference, or a change of mind. If a defect becomes apparent later, please contact us promptly when you discover it.
For a missing package, contact us as soon as you notice the problem. We will help investigate with the carrier and coordinate any applicable insurance claim. Please retain any documentation we request.
Sizing and handmade details
Sizes can vary between product styles. Please use the guide for the specific item you are ordering and check whether it lists pet measurements or finished product dimensions. For crate bedding, measure the inside of your crate before choosing a size.
Because our products are handmade, print placement and finished measurements may vary slightly. Colors may also appear different on different screens. These natural variations make each piece individual; they do not excuse an incorrect item or a workmanship defect.
Care and use
Follow the care directions on each product listing or supplied with your order. Washing and drying methods vary by fabric, filling, and attachment.
Choose a comfortable fit and supervise pets while wearing accessories or using enrichment products. Decorative bows and bandanas are not leash restraints. Inspect items regularly and discontinue use if an item becomes damaged, develops loose parts, or exposes filling.
Contact us
For sizing help, pickup arrangements, or order support, email cavalierobsession@gmail.com.
These policies apply to physical shop products. Puppy placements, pet services, and digital downloads have separate terms. Nothing in these policies limits rights or remedies required by applicable law.